Privacy Policy for OTM Trading Enterprise

Effective Date: 08 April 2025

1. Introduction

OTM Trading Enterprise is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

By engaging with our services, including receiving quotes, placing orders, or visiting our website, you consent to the collection and use of your personal data as described in this policy.

2. Information We Collect

We collect the following types of information when you interact with our website and services:

Personal Information:

This includes any details provided by our clients, such as:

  • Full Name
  • Contact Information (email, phone number, etc.)
  • Company Information (if applicable)
  • Shipping and Billing Address
  • Order Details (products, quantities, payment information)

Non-Personal Information:

This includes details such as:

  • Device and browser type
  • IP address
  • Pages visited on our website
  • Date and time of visits
  • Other diagnostic data to enhance website performance and functionality

3. Purpose of Collecting Your Personal Information

We collect and process your personal information for the following purposes:

  • To provide you with quotes for products and services
  • To process and fulfill orders
  • To communicate with you regarding orders, inquiries, and support
  • To improve our services and website functionality
  • To comply with legal and regulatory obligations

4. Consent and Lawful Basis for Processing

Under POPIA, we will only process your personal information when:

  • You provide explicit consent (e.g., when requesting a quote or placing an order).
  • The processing is necessary for the performance of a contract (e.g., fulfilling your order).
  • The processing is required by law (e.g., complying with tax or financial regulations).

By interacting with our services, you agree to the collection and use of your personal data in accordance with this policy.

5. Sharing and Disclosing Your Information

We will not sell or rent your personal information to third parties. However, we may share your personal data with trusted third-party service providers who assist us in fulfilling orders, managing our website, or performing other essential services. These third parties are required to protect your information and use it only for the purposes specified.

We may also disclose your personal information:

  • To comply with legal obligations (e.g., court orders, regulations)
  • In the event of a business transfer, such as a merger or acquisition
  • To protect our rights or the rights of others

6. Data Security

We take reasonable steps to protect your personal data from loss, misuse, and unauthorized access. These steps include physical, electronic, and administrative safeguards. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

7. Retention of Personal Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and to comply with legal or regulatory requirements.

8. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: You may request the deletion of your personal data under certain circumstances.
  • Right to Object: You may object to the processing of your personal information for direct marketing purposes.
  • Right to Withdraw Consent: You may withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website.

You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of certain parts of our website.

10. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies before providing them with any personal information.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware of such a collection, we will take steps to delete the information as soon as possible.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, along with the updated effective date. We encourage you to review this policy periodically for any updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under POPIA, please contact us at:

OTM Trading Enterprise:

  • Email: [otmtradingenterprise@gmail.com]
  • Phone: [018 110 0843]
  • Mailing Address: [3 Electron Road,Uraniaville,Klerksdorp,2571]